Strengths-Based Customer Service: Opening Doors for Everyone

Posted by Putri Abdullah - On February 01, 2012 (EST)

Strengths-Based Customer Service: Opening Doors for Everyone Toolkit, Video, Webinars, and other Resources for Frontline Staff! What would happen if you focused on customers' strengths instead of on the barriers they face? A common pattern in workforce development is to identify challenges first. This is only natural, since challenges are often what make a customer eligible for a program or for intensive and training services. However, employment and educational success grows through the maximization of customers' strengths. In order to concentrate on customers' strengths, you need to reframe how you work with customers. Strengths-Based Customer Service: Opening Doors for Everyone resources help frontline staff learn strengths-based ways of working with customers. Watch the video. Download the toolkit. View recorded webinars! For more resources, visit: https://doors.workforce3one.org/page/resources



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Modified On : February 01, 2012
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